Meeting Content Where It Resides: Hyland’s Cloud-Enabled Architecture for Intelligent Enterprise Content Management
Introduction
Imagine if all of the enterprise’s content, which is stored in different sources in various locations, could be accessed securely through a unified architecture. Hyland’s cloud-enabled architecture for ECM has made it today’s reality. Hyland, an industry leader in enterprise content management, has launched their latest product with ground-breaking features, debuting as ‘the Content Innovation Cloud.’
This blog studies Hyland’s cloud-enabled architecture for intelligent enterprise content management. It introduces the enterprise content management solution while highlighting its features and the key issues it resolves.
In order to stay competitive, make informed decisions, and drive innovation, updating oneself on the latest content management platforms and products like Hyland and its Content Innovation Cloud is crucial.
Further reading: A Beginner’s Guide to Understanding Enterprise Content Management (ECM) Solutions
Hyland’s Cloud Architecture: Content Innovation Cloud
Hyland
Hyland, trusted by thousands of organisations worldwide, including more than half of the Fortune 100 companies, produces and provides world-class products for the tech industries, focusing on cloud engineering and content management.
Content Innovation Cloud
Hyland’s Content Innovation Cloud was introduced in 2020 and has been advancing in features since then. This product excels in federating content, building processes, and offering AI-powered intelligent services to businesses. Its primary aim is to utilise content where it resides, which includes Hyland’s content solutions and third-party repositories, regardless of whether they are on-premise or in-cloud environments, ensuring governance and security.
Hyland’s AI services contain three main pillars, i.e., content intelligence, process intelligence, and application intelligence.
Pillars of Hyland’s AI-Powered Content Solution
Content Intelligence
The Content Intelligence feature empowers businesses to efficiently search (like chatbots) and access content across products, platforms and clouds, seamlessly retrieving both legacy and newly generated data. This groundbreaking technology offers advanced conversational search by leveraging LLM and Gen AI capabilities in multiple languages for the end user’s convenience. For instance, a manager can search for access controls and permissions for one particular department in the entire company.
The intelligent assistance analyses and interprets data demands, transforming structured and unstructured content into precise, actionable insights. It bolsters organisations to make the maximum usage of enterprise content with minimum hassle and time consumption. Therefore boosting better decision-making and productivity.
Process Intelligence
Unlike the legacy process designing, process intelligence leverages Gen AI and rapid application development to build the demanded process simply by describing the process. For instance, the CFO can describe that he/she needs an analysed report of the investments made by the company, showing returns, performance trends, and any areas where the company might be underperforming compared to industry benchmarks. Then, this feature builds a model tailored to the process requested. It also leverages AI and advanced analytics to analyse, monitor, and automate processes, enhancing operational efficiency.
Application Intelligence
Content Innovation Cloud reached its maximum usage of AI by designing application intelligence as it builds and integrates applications for the end users using AI capabilities. For instance, a manager can build applications using Gen AI to create an application with a sales dashboard for clients’ requests, reviews and ratings. It also enhances business applications by integrating content insights directly into the workflow. It integrates enterprise content with a line of business applications, e.g., SAP, ServiceNow, and Fiserv, to enhance user experience.
Top Features Of Content Innovation Cloud
Hyland’s forward-thinking policy to provide businesses with the pioneering technological ability to solve present and futuristic issues has led them to inculcate robust and next-gen features into the Content Innovation Cloud.
Repo-Agnostic Approach
This cloud-enabled architecture independently utilises content from various repositories and sources, including Hyland repositories, non-Hyland repositories, other platforms, and both remote and in-house data. These sources can include private tenants, AWS, Azure, hyperscalers, and on-premises environments.
All-In-One-Solution
Organisations opt for different products and solutions for every technical need and issue. As an approach to address this fragmentation inconvenience, Hyland’s all-in-one solution facilitates multiple operations within one product—Content Innovation Cloud. This architecture unifies, automates and accesses all the other existing Hyland products to streamline the process automation, advanced updates and upgrades while accessing the enterprise contents.
The following are the other products of Hyland that are majorly accessible within the Content Innovation Cloud:
- OnBase
- Alfresco
- Nuxeo
- Brainware
- Hyland RPA (Robotic Process Automation)
- Hyland Integration for Microsoft 365
- Hyland Experience (formerly Hyland Community)
Other product integrations and access differ according to the use cases, deployments, and configurations.
Intelligent Assistants
This cloud-enabled architecture’s second unique offering after all-compressing content is artificial intelligence assistance. It’s impossible to navigate content and automate processes throughout the repositories, products and cloud environments. Hyland’s intelligent enterprise content management platform resolves this issue by enabling intelligent virtual assistance like chatbots, where the end user can search for specific content and get insightful data to access. Likewise, it empowers the end users to design a process by describing it. The same principle applies when developing an application for specific use cases.
Through this feature, enterprises can attain accurate data with the source mentioned, retrieve forgotten data and streamline the complexity of planning processes. This groundbreaking technology alleviates businesses from complex workflows and technical tasks, cuts operational latency, and reduces resource footprint. Ultimately, this will improve streamlined task optimisation and boost productivity.
Governance and Security Framework
The first detail that potential customers look for after learning that the product assists AI capabilities is its security against data leakage and protection of sensitive information. Hyland addresses these threats by instigating and adhering to safety protocols and strict security standards such as NIST, PCI, HIPAA, GDPR, FERPA and more.
This product adheres to industry-standard regulations during transit, such as SFTP (Secure File Transfer Protocol) and TLS (Transport Layer Security) 1.2, ensuring secure data transfer through encryption at the application layer.
Additionally, while data is at rest, it employs AES (Advanced Encryption Standard)-256 encryption to safeguard sensitive information. Through these robust regulatory measures and compliance guidelines, Content Innovation Cloud secures the company’s and its customers’ data securely.
Data Backup and Geo-redundancy
Hyland’s Content Innovation Cloud ensures the high availability, data protection, and resilience of content through its robust Data Backup and Geo-Redundancy architecture. Here’s how this feature is implemented:
- Three Replicas Across Two Geo-Diverse Locations: Content is replicated in three separate copies across two geographically diverse data centers, ensuring high availability and fault tolerance. This ensures that content remains accessible even in the event of localised outages, guaranteeing continuous access to critical business data.
- High Availability: By distributing content across multiple locations, the system ensures consistent uptime and no single points of failure, minimising the risk of downtime and maintaining uninterrupted access to content.
Problems That Hyland’s Cloud-Enabled Architecture Solves
Administering different products and solutions to manage enterprise content is an overwhelming task for organisations due to its complex, repetitive and routine workflow. This fragmented approach to maintaining different systems can lead to various inefficiencies in the process.
Some of the major challenges faced by organisations maintaining content in diverse repositories and sources are as follows:
Limited data
Frequent downtime
Inefficiency in scalability
Deployment latency
Increased operation cost
Data loss and legal consequences
Technical complexity resulting in technological gaps
Performance bottlenecks
Therefore, it demands an organised and streamlined flow of enterprise content management, precisely like Hyland’s Content Innovation Cloud.
Below are the solutions offered by Hyland’s cloud-enabled architecture for intelligent ECM:
1. Accessibility to Vast Data
Enterprises suffer from insufficient data as they are stuck in segregated sources, hindering their usage for business operations. Hyland’s cloud enables enterprises to store huge amounts of data and provides access to data already existing in other systems, devices and repositories consisting of structured, semi-structured and unstructured data from any timeline.
Therefore, it offers high availability of the cloud with 99.99% uptime, ensuring reliability regardless of the location, time, and system based on access control permissions.
2. Cloud’s Scalability
Storing content in legacy systems can lead to inefficiencies, slowing down operations and creating maintenance challenges. Hyland’s Content Cloud offers a scalable, cloud-based architecture that grows with your content needs. It eliminates concerns over manual upgrades and hardware limitations, automatically adjusting to demands for a flexible content management solution.
3. Faster Deployment
Traditional on-premises solutions or non-cloud-based systems often require manual upgrades, capacity planning, and hardware investments, leading to slower deployment times and a lack of agility. Through intelligent assistants, accurate content and expert guidance offered by this product, organisations can mitigate the bottlenecks mentioned above. The cloud platform handles much of the setup, and businesses can integrate diverse repositories and data sources without complex infrastructure setups or lengthy implementation timelines.
Elevated ROI
Switching to Hyland’s Content Cloud drives ROI by:
Faster Deployment:
Quick implementation allows businesses to start benefiting from the system sooner.
Savings on Hardware
No need for costly on-premises hardware investments.Reduced Maintenance Costs
The cloud eliminates ongoing hardware maintenance and updates.Faster Project Turnaround
With quicker deployment and lower operational costs, organisations can move on to new projects faster, improving overall productivity and business agility.
Disaster Recovery
Legacy systems with on-premise and fragmented data operated and managed by manual resources are often prone to error, leading to data loss or data manipulation. As Content Innovation Cloud secures three content copies across two geographical data centers, it mitigates content loss and duplication, ensuring disaster recovery.
Expert Deployment and Maintenance
Hyland’s Content Cloud reduces the burden on in-house teams by handling expert deployment and ongoing maintenance, allowing internal staff to focus on strategic, people-focused tasks. This enables faster service rollouts with minimal downtime and results in a 75% increase in solution rollout speed, ensuring quick adoption and seamless operations, all while reducing the strain on internal resources.
Continuous Innovation
Hyland’s Content Cloud is built for continuous innovation, ensuring that organisations always have access to the latest features, capabilities, and updates. This ongoing innovation helps businesses stay ahead of industry trends, improve operational efficiency, and adapt to changing needs without the need for manual upgrades or disruptions.
By leveraging the cloud, businesses benefit from seamless enhancements and improvements, driving long-term value and ensuring that their content management systems evolve alongside their business goals.
SquareOne: Experience The Future Of ECM
One of the leading digital transformation companies in the UAE, SquareOne, has been showcasing its expertise for 20 years. By partnering with industry leaders like Hyland, who have been innovating tech solutions for over 30 years, we deliver advanced services that drive success for our customers.
SquareOne’s transparency in providing tailored solutions, combined with Hyland’s cutting-edge content management technology, ensures that our clients receive the most efficient, scalable, and secure solutions. We are committed to helping businesses unlock their full potential by transforming their document and content management systems into powerful, AI-driven platforms that enable growth, agility, and innovation.
Experience the future with SquareOne!
Wrapping Up
According to Forrester, the enterprise content management market is evolving with AI-powered content cloud platforms, highlighting the need for flexible and extensible solutions. Hyland’s content cloud solution addressed this crucial need of the tech industry by launching its Cloud-Enabled Architecture for Intelligent enterprise content management platform. Through this product, enterprises can store and gain quality content without compromising the security and quantity of the content. It empowers enterprises to make informed decisions and utilise the contents with AI-powered assistance, ultimately pushing businesses to evolve for the near future.
